We accurately ‘translate’ complex, technical information into Plain English so it can be understood by a non-technical audience while complying with regulatory and/ or legal requirements in public and private sectors.

Collaborate

We work with your subject matter experts to write new documents, edit, upgrade and/ or enhance existing documentation. We can also analyse existing document libraries and suggest ways to improve organisation, storage, version control and easy retrieval.

Types of Documents Include

Policy, frameworks, processes, procedures, how-to guides, incident models, work instructions, manuals, e-learning, installation and maintence manuals, technical reports and multi-media presentations.

Also

We write blog articles, marketing materials, proposals, tender responses, product spercifications and advertisements, pamphlets, brochures, in-house publications and web pages.

Process mapping saves you time, headaches, costs and most of all helps you deliver on your promises to your customers.  Having well crafted workflows and procedures can increases organisational productivity by up to 44%.  They provide critical support to your employees so they can support, serve and sell to your customers (external and internal) seamlessly.

We work with you to establish specific objectives and measures.  We investigate and unravel current processes and suggest improvements.  We ensure the tools we create fit within your entire organization’s objectives and are aligned with the company’s values and capabilities.  We create training and gamification programs to ensure the processes are used.

We use various tools, including information mapping, flow charting and mapping and knowledge management tools.  Our goal is to ensure your processes are accurate, easy to use and accessible.  Once in place, your employees can perform the right process steps first time every time.

We are versatile writers and have long-time experiences in various media.  With script writing we can help with everything from scripting non face-to-face set conversations, disclaimers, IVR messages and various other types of announcements.  We can also write scripts appropriate for presentations, training sessions, speeches and visual media such as YouTube and TV series.

We use our varied business experiences and skills at technical writing to ensure your message can be of value and is easily understood by everyone.  Perhaps you need persuasive copy for your website that’s written with online readers and search engines in mind.  We write accurate and attention-catching press release.

Perhaps you need your CV written to give you the best chance of going to the top of the pile of other resumes.  We can write serious or irreverent copy and anything in between.  In fact, when you hire us, you get a no-strings-attached extra member of staff until the projects complete.